Return Policy Overview
Effortless Returns for a Magical Experience
Discover how easy it is to return your tarot products with our straightforward policy designed to ensure your satisfaction. We are currently in the design phase of our website. Links, buttons, forms may not yet be fully functional.
Return Conditions
Understanding Our Return Policy
At TarotCardFX.com, we want you to be completely satisfied with your purchase. Products can be returned within 30 days of receipt if they are in their original condition and packaging. Please ensure that all items are unused and include all original components. Returns that do not meet these conditions may not be accepted. Our website is not yet fully functional and we are hard at work behind the scenes.
Return Process
How to Initiate a Return
To start a return, please contact our customer service team via email with your order number and reason for return. Once your request is approved, you will receive a return authorization number and instructions on how to send your items back. Please note that customers are responsible for return shipping costs unless the product is defective or incorrect. Please excuse the areas on our website that do not yet function, we are currently in the process of creating!
Return Policy FAQs
What is the return period for purchases?
You can return any item within 30 days of purchase for a full refund, provided it is in its original condition.
Are there any items that cannot be returned?
Yes, custom-made oracle decks and personalized items cannot be returned unless they are defective.
How do I initiate a return?
To start a return, please contact our customer service team via email with your order number and reason for return.
Will I receive a full refund?
Refunds are issued for the full purchase price, excluding shipping costs, once the item is received and inspected.
How long does the refund process take?
Refunds are typically processed within 5-7 business days after we receive your returned item.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Can I exchange an item instead of returning it?
Currently, we do not offer exchanges. Please return the item for a refund and place a new order for the desired item.
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately with photos of the damage, and we will arrange a replacement or refund.
Can I return a gift?
Yes, gifts can be returned for store credit. Please provide the gift receipt or order number when contacting us.
Need Further Assistance?
If you have any questions or need help with your return, our customer service team is here to assist you. Don't hesitate to reach out and let us guide you through the process. Our website is not yet fully functional and we are hard at work behind the scenes. Thank you for your patience as we continue to build our new online home!